INFO & FAQ

We strive to use as much as possible of what is available around us. Upcycling used materials is most important to us. But to keep our quality up high as possible we also have to use new materials like the lining for our bags or the buckles of our caps.

Our materials which aren't recycled, like wax cotton or corduroy are all cotton based & öko-tex standard 100. Except for some small details on our bagpacks (vegan version available) all our products are also completely vegan & cruelty free.

There are products offered online, what are currently in stock and products made-to-order.

If an item is currently not in stock, we will need to produce it once you place your order. Since everything is handmade in our studio, this may add a bit of time to the delivery process. We'll keep you updated on the progress of your order, and we appreciate your patience as we create something special just for you!

Unique pieces are in stock & ready to get shipped.

To avoid over-production we make most of our pieces on demand. In the size and style you wish.

Additional to the unique pieces in our store, we always have a huge variety of items in the shop that are not displayed online, and often gone before we get the chance to upload them here.

Whatever happens to any of our products, we're always happy to help & fix it... just shoot us an email with a picture of the problem or come around and show it to us.

We want you to enjoy & wear our creations as long as possible.

We ship worldwide. Depending from where you placed your order and what way of shipping you choose, shipping usually takes between 2 and 14 workdays.

National shipping in Germany with DHL takes approx. 1-3 workdays.

Shipping inside the EU with DHL takes approx. 3-7 workdays. (Deutsche Post / DHL - tracked) 

Worldwide international shipping takes usually 5-14 workdays. (Deutsche Post / DHL - tracked)

Shipping with WARENPOST - We are happy to offer you a cheaper shipping option. If you chose this option, please be aware that due to the smaller packaging, we need to squeeze the caps a little more.

Especially for non-EU shipping:
If you choose standard shipping with DHL, it can sometimes take a little longer than DHL states due to customs clearance at the borders. Unfortunately, we have no influence on this process.
For faster delivery, we recommend shipping with UPS.

All stated shipping times are information of the parcel companies, unfortunately we have no influence on possible deviations from this.

Final shipping costs are calculated during checkout. For more information please check our shipping policies.

Germany: 4,99 Euro

free shipping from: 100 Euro

EU: 8,50 Euro

free shipping from: 150 Euro

Rest of the world: 12,50 Euro

free shipping from: 200 Euro

Of course you can return every item, especially when your hat doesn't fit, we're happy to exchange it for you!

But please bear in mind, that we customise most of our products specially for you. So try to measure and choose as good as possible!

Before you want to return your order to our shop, please send us an email to captncrop@gmail.com and we will send you instructions on how best to proceed!

In any case, please attach a note or the order confirmation to the package so that we can assign the package in case of return. 
For international returns, please note that you must indicate on the package that it is a return shipment.

For further & detailed information please check our return policies.

A flexible measuring tape as is customary for sewing is best suited to measure the head circumference. In case of need, however, a piece of twine can also be used (these can be simply lead around the head and then measure with a normal measuring tape /ruler).
Then face a mirror. Fix the front end of the measuring tape in the middle of the forehead & put it just above the ears once around the head. The tape measure should just be as thight as you want your hat to be.
If you want to be safe, you can add an extra 0,5 cm-1cm.

Yes, we’re happy to bring your ideas to life! If you have any specific wishes or custom designs in mind, feel free to reach out to us. We love collaborating with our customers to create unique, personalized items.

We can make any product from almost any fabric. So if you see a fabric online on a certain product, we can probably make it with another item as well. Just ask us, we're happy to help!

Depending on what & how much you ordered, the production usually takes 2-4 workdays. In very busy times it can take a bit longer though. We appreciate your patience as we carefully craft your one-of-a-kind piece!

Not sure if it will be at yours in time? Don't hesitate to ask us about the approximate production time!