FAQ

Shipping

We ship worldwide. Depending from where you placed your order and what way of shipping you choose, shipping usually takes between 2 and 14 workdays.

National shipping in Germany with DHL takes approx. 1-3 workdays.

Shipping inside the EU takes approx. 3-7 workdays. (Deutsche Post / DHL - tracked) 

Worldwide international shipping takes usually 5-14 workdays. (Deutsche Post / DHL - tracked)

Final shipping costs are calculated during checkout. For more information please check our shipping policies.

Germany: 4,99 Euro

free shipping from: 100 Euro

EU: 8,50 Euro

free shipping from: 150 Euro

Rest of the world: 12,50 Euro

free shipping from: 200 Euro

Of course you can return every item, especially when your hat doesn't fit, we're happy to exchange it for you!

But please bear in mind, that we customise most of our products specially for you. So try to measure and choose as good as possible!

For further & detailed information please check our return policies.

sizes & measurements

A flexible measuring tape as is customary for sewing is best suited to measure the head circumference. In case of need, however, a piece of twine can also be used (these can be simply lead around the head and then measure with a normal measuring tape /ruler).
Then face a mirror. Fix the front end of the measuring tape in the middle of the forehead & put it just above the ears once around the head. The tape measure should just be as thight as you want your hat to be.
If you want to be safe, you can add an extra 0,5 cm-1cm.

products

In our shop you can choose between ready made items (unique pieces) or you can get your product fully customised (made on order).

Unique pieces are in stock & ready to get shipped.

Products with options like size or extras, are made on order (custom pieces).

Custom pieces are usually made within 2-4 workdays, depending on the size of the order & the current order situation.

Depending on what & how much you ordered , the production usually takes 2-4 workdays. In very busy times it can take a bit longer though. Thanks for your understanding!

Not sure if it will be at yours in time? don't hesitate to ask us about the approximate production time!

Lovely store, super nice and helpful owners. Each hat and cap are products of tender handwork and unique in themselves. Fell in love with every hat that I own. And they have the coolest stickers for you to take home as someone advertisement as well. 5/5!

Marc Zwegert

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