Refund policy

For all orders via our online shop, the following terms and conditions apply.

REFUND POLICY 

You are always welcome to contact us for any return question at captncrop@gmail.com. 

Please make sure to pay within a week. We will start producing and shipping only after receipt of your payment.  

Preparation and production take around 2 to 5 working days, depending on our order situation and on what and how much you're ordering. Thank you for your understanding!  

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

For return please contact us via mail at captncrop@gmail.com. If your return is accepted, we send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  

In the event of a return through no fault of our own, any free shipping granted will be deducted from the refund.

Of course we take over any additional shipping costs for return, if the reason of return is because there were problems with the fit which were caused by our team. 

In all other cases the customer has to bear the additional shipping costs.  

In the case of a complaint or exchange, the task of return must be done within 7 working days of notification. Please always send returns with tracking. We assume no liability for missing shipments. 

DAMAGES AND ISSUES  

We ask our customers to please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.  

EXCEPTIONS AND NON-RETURNABLE ITEMS  

Since most of our products are custom made, we ask you to consider this when you purchase. We are happy to help with questions about sizes, materials, fabrics and everything that concerns your product. So that we can find the best solution for you, us and the environment, which will thank us if we do not participate in this random order and return process.  

Unfortunately, we cannot accept returns on gift cards. 

EXCHANGES  

The fastest way to ensure you get what you want is to mail via captncrop@gmail.com, enclose a note with your package and return the item back to our place. Once the return is accepted, please make a separate purchase for the new item. 

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

In the event of a return through no fault of our own, any free shipping granted will be deducted from the refund.