Shipping policy

For all orders via our online shop, the following terms and conditions apply.

SHIPPING POLICY 

The dispatch from our side always takes place with tracking. Germany-wide and internationally we ship with DHL or UPS. 

Depending from where you placed your order and what kind of shipping you choose, shipping usually takes between 2 and 14 workdays. 

• National shipping in Germany with DHL takes approx. 1 to 3 workdays. 
• 5,99 Euro 

• Shipping within Europe with Deutsche Post takes approx. 3 to 7 workdays. 
• 9,50 Euro

• Worldwide international shipping with Deutsche Post takes usually 5 to 14 workdays. 
• 12,50 Euro

Especially for non-EU shipping:
If you choose standard shipping with DHL, it can sometimes take a little longer than DHL states due to customs clearance at the borders. Unfortunately, we have no influence on this process.

For faster delivery, we recommend shipping with UPS.
All stated shipping times are information of the parcel companies, unfortunately we have no influence on possible deviations from this.

Final shipping costs are calculated during checkout. 

As soon as your order is shipped, you will get an e-mail with your tracking number to track your order until it has arrived at yours.

Your Package takes too long or you think it got lost on its way?

Then please call or text us via mail at captncrop@gmail.com. Please have a little patience, usually and as we experienced, each package will arrive at its customers. Sometimes depending the situation, unforeseen circumstances and the destination country, it affords more time. After contacting us with this issue, we will place a request to the respective post companies. This can also take up to 30 days. 

If your order can't be find and your package is officially lost, we will of course refund you the money. 

So we would please you to have some patience in these cases. We will try to help you as best as we can. Thank you!

You want to return your order?

Before you want to return your order to our shop, please send us an email to captncrop@gmail.com and we will send you instructions on how best to proceed! In any case, please attach a note or the order confirmation to the package so that we can assign the package in case of return. 
For international returns, please note that you must indicate on the package that it is a return shipment. Please note that otherwise we will not pay customs duty.